Question: Is my water meter broken? How can I tell if my water meter is broken or if it's working?

Answer: To figure out if your water meter is broken or not working, locate your water meter (usually inside a metal, plastic, or concrete box connected to your supply pipe and close to the boundary of your property, in your front garden or in the footpath immediately outside your property). (Click here to watch our leak detection video that shows what your water meter will look like if you have a leak.)

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Once you've located your water meter, turn off all water usage in your home, and then check to see if the dial is moving. If the water in your home is not being used, the dial on your water meter should not move. If the dial is moving, you’ve either got a leak or you’ve got a broken water meter.